18 Dec 2014
Telecom Lead reports that southeast Asia’s largest telecoms group by subscribers, Singapore Telecom (SingTel) has selected Amdocs to carry out a billing project in Singapore and Australia to ‘enhance and differentiate’ its customer experience. Under the plan, Amdocs will migrate the carrier’s disparate billing and customer support systems for retail, enterprise and government users onto a single platform. Via a three-year contract, the vendor is supplying SingTel with a single integrated solution based on its customer experience systems product suite (CES 9.2) that will consolidate support across all businesses (wireless, wireline, broadband internet and TV) and networks (2G, 3G and 4G). The move is designed, says Amdcos, to improve customer satisfaction and efficacy of their engagement with the group’s products and services. ‘We are retooling our IT systems and processes to deliver a seamless and intuitive customer experience. The solution will enable us to have a single view of the customer relationship and make service recommendations to our customers,’ said Wu Choy Peng, group chief information officer, SingTel.