OUR opens consultation on QoS norms

14 Nov 2014

Jamaican telecoms regulator the Office of Utilities Regulation (OUR) has launched a public consultation process to set standards for quality of service (QoS) guidelines and to develop other consumer protection rules, TeleSemana writes. Responses to the document are to be submitted by 8 December and the watchdog will submit a final report to parliament on 23 February. The OUR has proposed the operators be obliged to report how many complaints they receive per 100 customers and how many of those complaints were resolved within periods of 15 and 30 working days. Elsewhere, the OUR is urging internet service providers (ISPs) to use applications to measure the speed of their broadband connections.