Swedish vendor Ericsson has announced the expansion of its relationship with Taiwanese multi-service operator Far EasTone (FET), with the former saying it now serves as the prime integrator for the lead-to-service domain of the telco’s IT transformation. As such, Ericsson is reportedly providing an end-to-end solution that spans systems and professional services from scope discovery, business requirement identification, system design and implementation through to production launch. With the deployment including Ericsson Order Care and Ericsson Catalog Manager, it has been claimed that an improved customer ordering experience and reduction in manual order handling for exceptions will be among the benefits for FET.
Magdalina Lin, Executive Vice President of Information Technology Division at FET, was cited as saying of the development: ‘After thorough solution evaluation, we concluded that Ericsson Order Care Suite best meets FET’s IT demands. It satisfies our need to simplify product offerings with an embedded rule engine. Far EasTone can then enjoy flexibility and faster time-to-market from catalog-driven order management for convergence across mobility, content, fixed-line and ISP business.’