Bermudan telcos make progress on reconnecting users post-Hurricane Gonzalo

22 Oct 2014

Bermuda Telephone Company (BTC) and Digicel Bermuda say they are making good progress to reconnect customers currently without services following Hurricane Gonzalo last week. The Royal Gazette reports BTC as saying the many of the 15,000 customers affected have now been restored, although it warns that it will be ‘some time’ before all lines are restored. BTC chief executive officer Eric Dobson said: ‘Restoration of the island’s communications facilities are of paramount importance, and we are making every effort to get these services restored as quickly as possible. Over the past week we have seen more than 150 main cables impacted and extensive damage to infrastructure throughout the island. These figures do not speak to individual line damage and we believe as of Saturday morning, some 15,000 customers were without service. Many of those customers are now back in service, but it will be some time before all lines are restored.’

Meanwhile, wireless operator Digicel has confirmed that 90% of its network capacity has been restored after its staff yesterday reconnected several areas hit by the storm. At close of business yesterday, the company saw several sites back online in parishes including Hamilton, Southampton, Somerset, Paget and St George’s. Digicel Bermuda CEO Alistair Beak said: ‘After focusing on the eastern end of Bermuda yesterday our attention shifted to the west today where customers should have noticed a big difference in the areas mentioned … At this rate, we expect to return to 100% by the end of week as planned.’