Etisalat Nigeria, the country’s fourth largest cellco by subscribers, has renewed its managed services contract with Nokia Networks for three more years. Under the contract Nokia Networks will manage the operator’s 3G and GSM networks, while providing network planning and optimisation, operations and maintenance services as well as care services.
Nokia Networks has been providing managed services to Etisalat Nigeria since 2008. Matthew Willsher, CEO, Etisalat Nigeria said: ‘Compared to the previous managed service model, the new agreement covers end-to-end operations and maintenance management for all network elements at Etisalat sites. It has also improved Network Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) according to global best in class standards.’