Mobile operators must inform customers of tariff info

31 Jul 2014

Argentina’s communications ministry, Secretaria de Comunicaciones (SeCom), has announced that mobile operators must provide information to their pre- and post-paid customers regarding the cost of tariffs and services. According to a SeCom resolution, wireless providers must include details about the prices of calls, text messages, internet browsing, promotions and bonuses on their webpages, via email, bills and customer care lines. Furthermore, users can also receive an SMS once they top up their credit, outlining the cost of their service provider’s tariffs, while also under the new measures, customers are able to obtain details of their usage and costs incurred within the last six months. The measures are aimed increasing transparency and protecting the rights and interests of Argentine consumers.