STC will not compensate users in Eastern Province for network outage

24 Jun 2014

Saudi Telecom Company (STC), the country’s leading telco in terms of subscribers, has announced that it will not compensate users affected by a recent network interruption in the Eastern Province, although the operator will reimburse subscribers in Khamis Mushayt, Arab News reports. Khaled Al-Bayari, vice president of STC, told a press conference that the lack of compensation in the Eastern Province ‘is because the interruption in cities such as Dammam, Alkhobar, Dhahran, Qatif, Ras Tanura, Al-Khafji and Jubail was merely for three hours’. The executive added: ‘STC network length is 130,000 km of fibre-optic cables and this is continuously updated to meet growing demand … The number of network outages is 1,099 during the past twelve months at a rate of three outages per day. Customers did not feel these outages because there were alternative cables most of the times.’ However, STC will compensate users in Khamis Mushayt, following an outage caused by fire that broke out in one of its buildings. Pre-paid ‘Sawa’ subscribers will get unlimited text messages within the network, 50 minutes of free international calls and 1GB of data for ten days, while post-paid subscribers will receive 33% discount on their next monthly bill.

Saudi Arabia, Saudi Telecom Company (stc)