Five million suspended pre-paid users given 90 days to register

17 Jun 2014

The Dominican Republic’s telecoms regulator Indotel has given the owners of millions of suspended pre-paid accounts 90 days in which to register their details and reactivate their number. The watchdog said that around five million lines had not been validated by the deadline of midnight last Friday and the accounts were suspended, but users now have just under three months to register their information and save their phone number before the account is deleted permanently.

The Dominican Republic was home to around 9.5 million mobile subscribers at the end of March 2014, according to TeleGeography’s GlobalComms Database, with approximately eight million of these being pre-paid customers. The two largest players in terms of subscribers, Claro Dominicana (previously Verizon Dominicana) and Orange Dominicana, control about 90% of all the country’s mobile voice customers between them. Orange said earlier this week that just 63% of its prepaid users had validated their accounts, but that its customer services staff were working extended hours to ensure that as many customers as possible retained their lines.