11 Jun 2014
Ghanaian telecoms regulator the National Communications Authority (NCA) has barred domestic cellco Vodafone from signing up new subscribers until 31 July 2014, in lieu of the recent disruptions to its networks across the country. The company is also banned from introducing new services, promotions and offers until the NCA conducts tests to determine whether the Quality of Service (QoS) of its fixed and mobile networks has improved. Further, the watchdog has requested that the operator submit its proposed Consumer Compensation Plan for approval.
As previously reported by TeleGeography’s CommsUpdate, in the period 2 June-3 June 2014 Vodafone experienced a nationwide network outage, which affected its landline and mobile platforms. Subsequently, the company issued an apology to its subscribers, in which it announced that it had identified the cause of the problem and had resolved the issue.