NCA may sanction Vodafone over network problems

9 Jun 2014

Ghanaian telecoms regulator the National Communications Authority (NCA) has reportedly hinted that domestic cellco Vodafone Ghana could face sanctions if it fails to submit a detailed report on the cause of the recent disruptions to its networks across the country, the Chronicle reports. The watchdog, however, has not revealed a timeframe for which the telecoms service provider must submit the report.

Meanwhile, in the wake of the Vodafone glitch, some internet and mobile service providers have called for the swift implementation of measures to compel telecoms operators to provide uninterrupted services to subscribers. Further, consumer groups, including the Consumer Protection Agency (CPA), have allegedly demanded a compensation package for Vodafone subscribers. Kofi Capito, executive director of the CPA, commented: ‘Vodafone must be made to compensate all subscribers across the country for the glitch. The compensation should not be left to Vodafone alone to determine … They should call agencies like mine to negotiate the deal on behalf of consumers.’

As previously reported by TeleGeography’s CommsUpdate, in the period 2 June-3 June 2014 Vodafone experienced a nationwide network outage, which affected its landline and mobile platforms. Subsequently, the company issued an apology to its subscribers, in which it announced that it had identified the cause of the problem and had resolved the issue.