ARPCE fines Airtel Congo and MTN Congo over network issues

25 Apr 2014

Yves Castanou, the director General of the Republic of the Congo’s Agence de Regulation des Postes et Communications (ARPCE), has announced that Airtel Congo and MTN Congo have been fined for failing to adhere to legal and regulatory obligations relating to performance, quality and availability of their networks. According to Les Depeches de Brazzaville, the two mobile network operators will be required to pay the watchdog 1% of their respective annual revenues. With Mr Castanou cited as saying that the regulator had repeatedly reminded operators of their obligations to consumers regarding service quality, he confirmed that both MTN and Airtel had been previously warned of possible financial sanctions if they failed to remedy network issues. Meanwhile, while the possibility of licence revocations has been played down, the executive did claim that if complaints regarding the operator’s services continue the fine could be doubled.