Trio of Armenian ISPs warned over internet billing

17 Mar 2014

Armenia’s State Commission for the Protection of Economic Competition (SCPEC) has warned three of the country’s largest internet service providers (ISPs) – K-Telecom, ArmenTel and Orange Armenia – to ensure they abide by regulations covering the correct billing of customers. According to a report from PanArmenian.net, an investigation into the billing policies of the trio found that some users were still being charged for services when networks were offline, while there were also subscriber complaints of operators dragging out the process of terminating a contract so that the user pays for a longer period, and continues paying even after their internet access has been halted. SCPEC Chairman Artak Shaboyan stressed that subscribers should be charged only for the services that are actually provided.