Trio pay fines for missing service quality standards

10 Mar 2014

Three of Nigeria’s four largest mobile operators have met the deadline to pay a combined NGN647.5 million (USD3.9 million) for failing to meet quality of service standards in January. The Nigerian Communication Commission’s (NCC’s) public relations manager Reuben Muoka told local newspaper This Day that Globacom, South African-owned MTN Nigeria and India’s Airtel Nigeria each paid their respective fines of NGN277.5 million, NGN185 million and NGN185 million by the end of Friday 7 March. The NCC notified the three GSM operators of the fines last month and also ordered that between 1 March and 31 March the trio be banned from: selling new SIM cards; churning or deleting inactive SIMs from their networks; supplying new SIM cards from their warehouses to dealers or third parties; and offering promotions until the key performance indicators are satisfactorily met.

According to the latest figures from the NCC, MTN is Nigeria’s largest mobile operator by subscribers, with a customer base of 56.766 million at the end of December 2013, followed by Globacom with 25.934 million and Bharti Airtel-owned Airtel with 24.848 million, while a fourth GSM operator, Etisalat Nigeria, had 17.035 million subscribers at the same date.