FNA calls for providers to inform customers of actual data speeds

27 Feb 2014

Germany’s telecoms regulator, the Federal Network Agency (FNA, also known as BNetzA), has published new draft regulation under which fixed and mobile providers will be required to inform customers of the actual data transmission speeds of their broadband services. In order to increase transparency for consumers, service providers must indicate both the maximum and minimum possible bandwidth, while mobile operators must also indicate the average data rate if possible. The draft also states that companies must provide customers with access codes and passwords to enable them to use their own routers from other manufacturers if so desired. Interested parties have until 31 March to submit comments on the draft regulation.

Germany, Federal Network Agency (FNA)