Four UK cellcos to halt penalties for leaving mid-contract if tariffs are increased

3 Dec 2013

UK cellcos EE, Vodafone UK and Hutchison 3G UK (H3G UK), as well as mobile virtual network operator (MVNO) Virgin Mobile, have all agreed to government proposals, under which they will allow customers to break contracts without penalty if their tariffs are increased mid-contract. According to Reuters, the quartet has said they will also cap bills linked to stolen or lost phones. The market’s second-largest operator in terms of subscribers, O2 UK, remains in talks with the state regarding the matter, however. In a statement the cellco noted: ‘We need clarity on what the guidance means for us and our customers before we can sign up to all the commitments referred to by [the] government.’

Meanwhile, it is also understood that the four aforementioned mobile service providers, along with fixed line operators BT, BSkyB and TalkTalk, have pledged to support European Commission-led plans to eliminate roaming charges within Europe by 2016.