Claro hit with USD1.2m fine over customer complaints

Claro Colombia, the nation’s largest cellco by subscribers, has been issued a fine of COP2.36 billion (USD1.23 million) for ignoring customer complaints, Bloomberg reports. The America Movil (AM) subsidiary was charged with repeatedly violating its own systems to resolve customer requests and has been given the maximum penalty of COP1.18 billion each for the telco’s wireless and fixed divisions. A statement from AM noted that the operator is ‘respectful of Colombian authorities, their laws and the decisions they take based on these laws,’ although a separate statement from Claro confirmed that the telco would challenge the regulator’s decision.