Africom, Zimfon VoIP services not in compliance with regulations

17 Oct 2013

POTRAZ deputy director Alfred Marisa has reportedly announced that a new voice-over-internet protocol (VoIP) service, offered by US-based VoIP service provider Zimfon over Zimbabwean converged services operator Africom’s network, is under investigation as it does not comply with Zimbabwe’s telecoms regulations, TechZim reports. According to the article, Marisa commented: ‘All we can say for now is that the Zimfon’s service does not comply with a number of our requirements,’ adding that Africom’s VoIP service, dubbed ‘Guroo’, is also under investigation to ensure that ‘the service is not used as a conduit for refilling international traffic.’

As previously reported by TeleGeography’s CommsUpdate, Guroo is an African-led cross-platform voice service that can run on most mobile device and computer operating systems including Android, Apple iOS/MAC OSx, and Windows. Africom is spearheading the marketing of the Guroo application in Zimbabwe; the fibre-optic/CDMA/IP network operator is officially a local reseller for Guroo, which has also been launched in South Africa, and is available for download in other countries. Users of Guroo are not required to change their current mobile number, as they are assigned a separate Guroo number, and unlike other VoIP applications like Skype, subscribers will be allowed to call non-Guroo-registered numbers (without signing up for an additional charged service). Calls to Guroo numbers are priced at USD0.06 per minute, while other calls are charged at USD0.12 per minute (compared to current standard mobile call tariffs for Zimbabwean users of USD0.23 per minute).

Zimbabwe, Africom, Postal & Telecoms Regulatory Authority of Zimbabwe (POTRAZ)