New round of QoS sanctions in Ghana

28 Aug 2013

Ghana’s telecoms regulator the National Communication Authority (NCA) has imposed a new round of fines on five of the country’s six mobile operators after they fell foul of the country’s Quality of Service (QoS) standards in the second quarter of 2013. The key performance indicators measured by the regulator in 28 Ghanaian towns include Stand-alone Dedicated Control Channel (SDCCH) Congestion Rate, Call Setup Time (CST), Call Congestion Rate (CCR) and Call Drop Rate (CDR). Glo received the highest fine of the five operators, and was penalised GNS200,000 (USD93,025) for a breach of its CST and (SDCCH) Congestion Rate obligations in the Central and Western regions. Meanwhile, MTN Ghana and Airtel were fined GHS100,000 each, for defaulting on their respective CST and CCR commitments in the Central and Western regions. Tigo was sanctioned GHS50,000 for not meeting the quality standards in the Central region, while Expresso was ordered to build sites in Kasoa and Essikado (in Central and Western region, respectively), for defaulting its CCR obligations in the two regions. Vodafone was the only mobile operator in Ghana to escape sanctions, after the company was found to be in compliance with all QoS parameters by end-June 2013.