MTN Ghana to compensate customers for network disruptions

22 Aug 2013

MTN Ghana, the country’s largest mobile operator in terms of subscribers, has announced that it will offer a percentage of its service charge to compensate subscribers affected by recent network disruptions, Modern Ghana reports. An estimated 15% of MTN Ghana’s subscribers in the capital of Accra have been experiencing signal interruptions for the last couple of weeks, and the company attributed the outage to ‘an extensive ongoing modernisation and transformation [of its systems]’. MTN Ghana added: ‘During the process [of modernisation], the network interface link connection on the switch experienced intermittent errors resulting in the links failing. As a result, voice and data service delivery were affected, which made it difficult for subscribers to make and receive calls, as well as data [use] and SMS.’ The company reportedly faced a fine by telecoms regulator the National Communication Authority (NCA) if it failed to submit a compensation plan.

Alongside the directive to compensate its customers, the NCA has also imposed a GNS1 million (USD500,280) fine on the cellco, for inaccurately reporting international traffic figures. According to Daily Graphic, MTN Ghana’s representative commented: ‘MTN has been working closely with the regulator on these matters. Investigations and discussions are ongoing’.