NCA fines all six mobile operators for breaching QoS parameters

25 Jul 2013

Ghana’s telecommunication regulator the National Communication Authority (NCA) has imposed a fine of GHS960,000 (USD461,000) on the country’s six mobile operators, Ventures Africa reports, after they fell foul of its Quality of Service (QoS) standards. The indicators measured by the NCA include the Call Congestion Rate (CCR), Call Setup Time (CST), Call Drop Rate (CDR), and Stand-alone Dedicated Control Channel (SDCCH) Congestion Rate. MTN Ghana received the highest fine of the six firms, and was penalised GHS350,000 for breaches of its CCR and CST obligations in four of the country’s ten regions in March and April 2013. Meanwhile Tigo was fined GHS250,000 for defaulting on its CST commitments in six regions, while Expresso received GHS200,000 for breaching the CCR obligations in four regions. Elsewhere Glo was slapped with a GHS100,000 levy for not meeting the quality standards in the Brong Ahafo region, while Airtel and Vodafone Ghana were fined GHS50,000 each, for defaulting on their respective CCR and CST commitments in the Northern region.

As previously reported by TeleGeography’s CommsUpdate, five Ghanaian mobile operators were sanctioned for violating the QoS standards in May 2013; MTN and Glo received the largest fines of GHS300,000 each, while Expresso, Airtel, and Tigo got GHS100,000 penalties each for providing telecom services to consumers below the set benchmark for quality. On that occasion Vodafone was found to be in compliance with the NCA’s QoS parameters.

Ghana, AirtelTigo, GloMobile Ghana (Glo), Kasapa Telecoms (Expresso), Millicom Ghana (Tigo), MTN Ghana, Vodafone Ghana