Subtel gives go ahead for telesales to resume

11 Jul 2013

Eight telcos have been given permission to resume marketing products by phone, having met requirements set by Chilean regulator Subtel, the watchdog said in a statement. DirecTV, Grupo GTD, Telsur Telcoy, Movistar, Entel, Claro and VTR were cleared to resume telesales, after Subtel reviewed and audited the companies. Subtel had previously suspended telesales for all telcos until operators put in place measures to increase transparency and security. Under the new rules, providers must be able to verify the identity of the customer and must keep records that validate the purchase and acceptance of the terms and conditions. Undersecretary of Telecommunications, Jorge Atton added that: ‘This is trying to regain the public trust of users in telephone sales …[with] a mechanism that should make life easier for consumers, but giving full guarantees of transparency and security.’