ZICTA sues cellcos over alleged service quality failures

8 Jul 2013

The Zambia Information and Communications Technology Authority (ZICTA) is said to have launched legal action against all three of the country’s mobile network operators following allegations that they have failed to deliver adequate service levels to consumers. According to AllAfrica, ZICTA has sued Airtel Zambia, MTN Zambia and Zamtel Mobile, with the watchdog’s public relations manager Ngabo Nankonde saying of its decision to do so: ‘The authority has resolved to take remedial measures relating to enforcement of quality service in order to protect public interest in pursuant of the Information and Communication Technologies Act No.15 of 2009.’ Further, Ms Nankonde noted that increased complaints from customers regarding deteriorating levels of service had prompted the start of legal action, claiming that all three operators were failing to meet minimum standards of quality service provision.