Movistar loses out from number portability

3 Jul 2013

Chilean regulator Subtel has announced that 1.099 million wireless subscribers and 116,686 fixed line users had ported their numbers to other operators since the introduction of portability in late 2011/early 2012. Mobile number portability (MNP) was launched nationwide in January 2012 and by June 2013 616,686 pre-paid subscribers and 480,571 post-paid customers had taken their numbers to other carriers. Mexican-backed provider Claro has seen the largest gain from MNP, accruing 160,969 net new users (249,453 outgoing, 410,149 incoming), whilst Telefonica’s local subsidiary Movistar lost out the most with net losses of 167,398 users (446,719 outgoing, 279,321 incoming). Newcomer VTR and mobile virtual network operator (MVNO) Virgin also gained from the portability service, claiming 10,672 (5,331 out, 16,003 in) and 31,623 (7,456 out, 39,079 in) net customer gains respectively. Oddly, whilst Entel booked net losses of 46,063 users, it registered the second highest number of incoming customers (339,362), as well as the second largest number of outgoing subscribers (385,425).

Fixed number portability (FNP), meanwhile, was gradually rolled out nationwide between December 2011 and August 2012. Again, Movistar lost out the most with 61,070 net losses, whilst Claro and VTR came out on top, although the latter claimed the lion’s share of the spoils, booking net gains of 29,632 users compared to Claro’s 21,780 total new subscribers.