SeCom to regulate service quality under new decree

7 Jun 2013

A new decree published in the Official Gazette has empowered Argentina’s Secretaria de Comunicaciones (SeCom) to tighten regulation of mobile telecommunication service quality in the country. TeleSemana reports that the new legislation authorises the communications ministry to implement ‘appropriate measures’ aimed at ensuring operators’ compliance with quality of service requirements. Such measures include the suspension of marketing and activation of new mobile lines if operators fail to meet quality of service standards. The decree follows the recent appointment of a new SeCom head, Norberto Berner, who has inspected the investment plans of the country’s mobile operators, including America Movil-owned Claro, Movistar (a unit of Telefonica of Spain) and Personal, the mobile arm of fixed line incumbent Telecom Argentina. As previously reported by CommsUpdate, the Comision Nacional de Comunicaciones (CNC) last month issued fines to four of the country’s network operators after customers experienced fixed and mobile telephony service failure in the Buenos Aires metropolitan area and the city of La Plata on 2 April. Meanwhile, Personal was ordered to pay ARS13.5 million (USD2.7 million) in fines and compensation in March 2013 following service failure on its 3G network in Buenos Aires.