Bulgarian mobile, fixed line and broadband operator Vivacom has announced that more than 300,000 customers have ported their numbers to its mobile network, claiming to be the only Bulgarian cellco with more ported numbers than users who left in favour of another operator. The company announced a 76% annual increase in the number of customers that decided to use the Mobile Number Portability (MNP) service and join its network in May 2013, with an average monthly influx of 11,000 subscribers throughout the last six months. Vivacom attributed the increase in MNP to good positioning of its mobile services portfolio, and the continuous investment in its network infrastructure, which enabled the company to provide download speeds of up to 42Mbps to 99.41% of the population as of May 2013.
According to TeleGeography’s GlobalComms Database, in February 2008 the three Bulgarian mobile operators – Vivacom, Mobiltel and Cosmo Bulgaria – signed the MNP framework agreement, and MNP became a commercial reality on 10 April 2008; the cellcos were responsible for a shared number portability database and were required to inform the regulator on an annual basis of the statistics concerning the movement of mobile numbers from network to network. In August 2010 a one-stop-shop MNP procedure was formally introduced, replacing the previous method which was considered too cumbersome. The new procedure requires the mobile user to apply for number portability with the receiving operator only, which is then responsible for the entire transaction.