NCA fines five companies USD460,000 for poor service

7 May 2013

Ghana’s telecommunication regulator National Communication Authority (NCA) has imposed a GHS900,000 (USD460,000) fine on five mobile phone network operators for violating Quality of Service (QoS) standards. MTN and Glo received the largest fines of GHS300,000 each, while Expresso, Airtel, and Tigo got GHS100,000 penalties each for providing telecom services to consumers below the set benchmark for quality. The NCA periodically undertakes the service standards quality test to ascertain whether telecommunications companies operating in the country deliver appropriate services. The five operators were found in breach of their network obligations – call congestion, call setup time and signalling traffic in particular – in the Northern, Volta, Ashanti, Upper West and Upper East Regions. Meanwhile, Vodafone was in compliance with all QoS parameters.

In March 2013, the number of mobile phone subscriptions reached 26.32 million, which imposes a strain on the current cable infrastructure to carry traffic and data services in order to meet current demand for speed and capacity. However, telecom operators and infrastructure providers have pinpointed poor energy supply, fibre-cuts and fuel-theft as the topmost challenges threatening the delivery of quality service in the country.