Globe Telecom seeks social nirvana: taps into Lithium platform

16 Apr 2013

Filipino operator Globe Telecom claims to have launched the country’s first fully-featured telecoms ‘social hub’, thanks to a tie-up with Lithium Technologies. Under the agreement, the telco is deploying two Lithium-based solutions – Lithium Communities and Lithium Social Web – which are designed to reduce customer service costs while increasing customer loyalty. In a press release, California based Lithium Technologies notes that Globe Telecom requires the social hub solution as it looks to handle high volumes of data traffic generated by its roughly 33 million mobile subscribers, 1.7 million broadband customers, and 700,000 fixed line users.

Philippines, Globe Telecom (incl. Innove)