Dominican operators required to compensate users for outages

11 Oct 2012

The Dominican Republic’s telecoms regulator, Instituto Dominicano de las Telecomunicaciones (Indotel), has implemented an official resolution which ensures operators provide consistent quality of service (QoS) and also forces telcos to compensate users for interruptions to their service. The new regulation says operators must apply a credit to the account of subscribers if an outage last for over two hours, except in cases of ‘force majeur’, Telesemana reports.