Rwandan mobile operators respond to regulator criticism over QoS

25 Sep 2012

The Rwandan cellular operators MTN and Tigo have responded to the decision by the country’s telecoms watchdog Rwanda Utilities Regulatory Agency (RURA) to impose fines and warnings for poor service quality. RURA announced last week that MTN Rwanda would be fined RWF3 million (USD4,840) per day as long as it was deemed to be falling below acceptable quality of service (QoS) levels. The cellco, which was first warned over its QoS by RURA in March this year, has responded by saying that network upgrades are a continuous process and that it feels it is meeting minimum service level requirements, Rwanda Focus reports.

A company statement read: ‘In September, using independent technical teams, including leading providers like Ericsson, MTN Rwanda also performed tests on our network and our findings indicate that despite hitches that sometimes might be beyond our control like fibre cuts, our network is operating within all Key Performance Indicators in our licence obligations.’ Tigo, meanwhile, which has received a warning over its own QoS levels, commented: ‘As a telecommunications operator in Rwanda, Tigo Rwanda is determined to comply with the different measurements enforced by their local licences.’

Rwanda, MTN Rwanda, Rwanda Utilities Regulatory Authority (RURA), Tigo Rwanda (now part of Airtel Rwanda)