Anatel yesterday lifted its partial ban on the sales of new mobile phone plans by TIM Brazil, Oi SA and Telecom Americas (Claro), saying the trio had provided it with satisfactory assurances that their investment plans will rectify the poor quality of service and patchy coverage that has sparked the ire of consumers. As such, sales of new plans resumed today.
As reported by TeleGeography’s CommsUpdate, on 18 July the regulator ordered the three incumbents to stop selling new cellphone plans in certain states, in response to a rising tide of customer complaints over poor service quality, including dropped calls. The regulator announced that, in each of the country’s 26 states and the federal district Brasilia, the cellco with the worst service record would be barred from selling new mobile plans. Following the ruling, Telecom Italia’s TIM Brasil unit was barred from selling plans in 19 states; Oi SA was prohibited from signing up new users in five; and Telecom Americas (Claro) was served a desist order in three states. Only Vivo, the Brazilian asset of Telefonica of Spain, did not face immediate sanctions.