TIM Brasil to double investment to improve QoS

25 Jul 2012

Telecom Italia’s Brazilian telecoms operator TIM Participacoes (TIM Brasil) is doubling the amount of money it spends on service quality to BRL451 million (USD221 million) per annum between now and 2014, in response to a decision by Anatel to suspend the sale of new mobile phones amid a wave of complaints over patchy coverage and dropped calls. Following Anatel’s ruling which was implemented last week, TIM Brasil has been barred from selling plans in 19 states; Oi SA has been prohibited from signing up new users in five; and Telecom Americas (Claro) has been served a desist order in three states. Only Vivo, the Brazilian asset of Telefonica of Spain, has not faced immediate sanctions, but it too must present its own investment plans or face a similar fate.

In the wake of the ruling, TIM Brazil has pledged to invest BRL9.5 billion in Brazil through 2014, Mario Girasole, TIM’s senior vice president for regulatory issues, has said.

Brazil, TIM Brasil