ILR reminds telcos of outage reporting obligations

18 Jul 2012

Luxembourgian telecoms watchdog the Institut Luxembourgeois de Regulation (ILR) has reiterated its February 2011 proviso that all of the country’s telecoms operators must inform it if certain parameters relating to network outages are breached. According to Telecompaper, the restated criteria are as follows: if 1%-2% of a company’s customers are affected for at least three hours the ILR must be notified. Likewise, operators must declare outages if 2%-5% of users are affected for at least two hours, 5%-10% of customers are affected for at least one hour, or more than 10% are affected for any length of time.

In addition, domestic carriers must also inform the ILR of any faults preventing customers from contacting the emergency services. This approach is based on the recommendations of the European Network and Information Security Agency (ENISA), which recently published its ‘Technical Guideline for Minimum Security Measures’ and ‘Technical Guideline on Reporting Incidents’ documents.