TRAI moves against Loop for MNP infraction

19 Mar 2012

The Telecoms Regulatory Authority of India (TRAI) has moved to prosecute Loop Mobiles for rejecting customer requests to port their numbers to other providers, reports the Business Standard. The TRAI has accused the operator of rejecting porting requests from customers in the Mumbai circle, contrary to the regulations surrounding mobile number portability (MNP).

The regulatory authority discovered the infraction whilst investigating operators’ compliance with the MNP legislation, noting that Loop had cited ‘act of god’ as the reason for dismissing a number for porting requests. In its complaint, the TRAI said that the regulations do ‘not provide for rejection of porting requests on ground of act of god and rejection under the category are not in consonance with the provisions.’