In an emailed statement to Virgin Islands News Online, LIME Virgin Islands (UK) general manager Sean Auguste has apologised for a spate of network outages and dropped calls, indicating that the troubles are as a result of the cellco making the transition to ‘4G’. Auguste commented: ‘The management of LIME BVI wishes to address some of the statements made in an article on Virgin Islands News Online today. Specifically we will respond to the concerns related to the BlackBerry performance and the recent issue of dropped calls. First let me start by letting our valued customers to know that we appreciate the patience they have displayed as we continue to work to provide BVI with the most advanced mobile technology in the world – our 4G network. Additionally some of our customers have had service delays while using the internet-based services on their BlackBerrys. This is related to activities around the preparations for the network upgrade from the current EDGE to the amazing 4G. We apologise to our customers who have had this experience and assure them that in the meantime we are making every effort to resolve the matter in the shortest possible time.’
Despite branding its new data network ‘4G’, LIME is actually referring to a HSPA+ service, capable of offering download speeds of 21.1Mbps. Pan-Caribbean operator LIME inaugurated its first HSPA+ network in the Cayman Islands in August 2011, which was followed by an additional launch in Barbados in November 2011. It is now apparent that the Virgin Islands (UK) is third in line for the upgrade, with services set to go live before the end of March 2012. In the Virgin Islands (UK) LIME competes with fellow regional giant Digicel and local mobile operator CCT Wireless.