TRAI forbids cancellation of port requests

28 Feb 2012

Indian telecoms watchdog Telecom Regulatory Authority of India (TRAI) has reportedly instructed wireless operators to ignore subscribers’ attempts to withdraw or cancel porting requests. According to local paper the Indian Express, unless customers have outstanding bills with their current provider, the donor operator is no longer allowed to respond to requests from customers to cancel a request to move to another provider whilst retaining their number. Under previous rules governing mobile number portability (MNP) customers were entitled to withdraw porting requests within 24 hours.