MTN Rwanda says upgrades to blame for service problems

23 Feb 2012

Cellular operator MTN Rwanda has blamed recent service disruptions on an ongoing network upgrade programme alongside problems with the international undersea cable EASSY. The cellco says its 3G network rollout is causing some short-term localised problems; according to a report from AllAfrica, MTN Rwanda’s managing director Khaled Mikkawi commented: ‘When you roll out new 3G sites, you have to carry out tests and an optimisation exercise. The challenge is keeping clients and subscribers online while carrying out optimisation.’ Meanwhile, cable cuts on the EASSY sub-sea system have also caused disruption, and MTN has been forced to re-route traffic on the TEAMS fibre link instead, sourcing additional capacity from other service providers and doubling available bandwidth. MTN claims more than 72% of Rwanda’s mobile market, with over 2.86 million subscribers as of end-September 2011.

Rwanda, MTN Rwanda