TalkTalk revenue stabilises despite continued customer losses

8 Feb 2012

Alternative UK broadband and fixed line provider TalkTalk revealed that in the last three months of 2011 it saw a further 50,000 broadband customers migrate away from its services, although the operator pointed to a ‘continuing improvement in customer experience’ as having helped to stabilise churn. At the end of December 2011 TalkTalk reported a total broadband subscriber base of 4.079 million, down from 4.129 million three months earlier and 3.4% lower than the 4.224 million high speed internet accesses it had at end-2010.

In line with the subscriber declines, in its third quarter of the 2011/12 fiscal year, TalkTalk revealed an decline in quarterly revenues, to GBP422 million (USD667 million), down from GBP444 million in the corresponding period of 2010/11. The operator did, however, note that turnover had remained stable compared to the previous quarter, despite lower customer numbers; TalkTalk pointed to improved average revenue per user (ARPU) and increased numbers of more profitable fully unbundled customers as one of the key reasons for the stable turnover figures.

United Kingdom, TalkTalk (incl. FibreNation)