Unhappy Christmas? MoC confirms annual cut-off for wireline debtors

7 Dec 2011

According to the Kuwait News Agency (KUNA), industry regulator and sole fixed line operator, the Ministry of Communications (MoC), has confirmed that fixed line subscribers owing more than KWD50 (USD180.3) – or KWD100 for corporate customers – will have their accounts terminated on 25 December, if they have not paid off their outstanding debts by that date. The announcement was made by Ahmad Ramadan, the MoC’s head of Public Relations, earlier this week.

According to TeleGeography’s GlobalComms Database, in recent years the MoC has adopted an altogether tougher stance towards the management of its fixed line services, and in May 2008 revealed that it would start to cut services to consumers who fail to pay outstanding bills. The move came in the wake of an Audit Bureau report showing that the ministry had failed to collect USD380 million in outstanding bill payments. Following the launch of an online billing service in mid-2009 the ministry put the plan into action and around 60,000 customers were disconnected by the end of September 2009. The MoC’s next mass disconnection took place on 28 November 2010.