Licensing to be based on quality of service

21 Nov 2011

Uganda’s cellcos have been warned that quality of service (QoS) will, from next year, form the basis of licence renewal applications and also represent a key condition for the issuance of future concessions, reports local paper Daily Monitor. State Minister for Information Technology, Nyombi Thembo, said that although there has been progress in the accessibility of mobile services, the government’s aim is to guarantee value for money by driving improvements in QoS: ‘There is no way we will renew a licence for a player offering poor services, that has to stop.’

As reported by CommsUpdate, the Uganda Communication Commission (UCC) last week released details of its most recent QoS survey, which showed that none of the operators were meeting the target for blocked and dropped calls. MTN Uganda dismissed its poor performance in the survey – roughly on par with rivals Airtel Uganda, and Uganda Telecom Limited (UTL) – saying: ‘We don’t agree with the report. We have commissioned our own studies, some of which we shall soon share with the public.’

In response to the comments, Thembo remarked: ‘The habit of telecoms [operators] denying and dismissing the findings should stop. We do not want the survey to victimise a particular provider. It is for their benefit because we want them to improve.’