Mobile operators required to publish quality of service info

25 Oct 2011

Moldovan telecoms regulator the National Regulatory Agency for Electronic Communications and Information Technology (ANRCETI) has approved a decision obliging mobile operators to publish information on the quality of services they provide to end-users, the watchdog has announced on its website. The decision establishes a number of quality parameters, including network availability, service accessibility, integrity, continuity, reliability, billing complaints and users’ satisfaction with services, as well as methods of measuring the indicators and the recommended parameters specified by ANRCETI. Mobile operators are expected to publish the quality of service information on a quarterly and annual basis in a standard form approved by the watchdog. The decision became effective on 21 October 2011, amending Board Decision No.278 of 17.10.2009 establishing quality parameters for public electronic communications services.