Regulator to get tough on operators providing poor quality mobile services

15 Sep 2011

GhanaWeb writes that the country’s telecoms watchdog the National Communication Authority (NCA) is looking to crack down on mobile network operators if they fail to tackle the chronic problem of poor quality services. NCA deputy director Mawuko Zomelo confirmed the NCA plan, adding that the sanctions could take the form of a fine. In a field visit to Ghana’s Northern Region, NCA officials held meetings in a number of towns and districts to obtain feedback on the public’s perception of the quality of telecoms services. The information gathered confirmed suspicions that many Ghanaians are dissatisfied with the incumbent cellcos’ performance to date. The NCA is now looking to develop an effective strategy to address the problem, Zomelo said.