Movistar prices investigated following consumer complaints

9 Sep 2011

According to a report by Venezuelan newspaper El Universal, Telefonica’s cellular subsidiary in the country, Movistar, has been prohibited from raising its user tariffs until the completion of an investigation into its pricing policy, prompted by consumer organisation The Institute for the Defence of People’s Access to Goods & Services (Indepabis). A price hike was due to take effect this week but has now been delayed, in response to customer complaints, according to Augusto Montiel, president of Indepabis, who claimed that Movistar’s planned fee increase was unjustified. Montiel added that the investigative procedure was aimed at protecting user rights rather than seeking to penalise the network operator.

Venezuela, Movistar Venezuela