TRAI to investigate operators for breaching MNP regulations

18 Aug 2011

Indo Asian News Service writes that the Telecoms Regulatory Authority of India (TRAI) has censured a number of leading mobile network operators for violating rules on mobile number portability (MNP) by overcharging and/or barring end users from changing their service provider. The cellcos served with the warnings are understood to be Bharti Airtel, Idea Cellular, Loop, Reliance Communications and Vodafone. ‘Telecom Regulatory Authority of India has initiated action by issuing show cause notices to service providers for violation of Mobile Number Portability (MNP) Regulations 2009 and the same will follow due process,’ the minister of state for communications and IT, Milind Deora, is quoted as saying.

The regulator is reacting to a number of customer complaints regarding rejected porting requests by mobile network operators. The ministry is also keen to investigate why some customers have been incorrectly charged for requesting a porting code through the assigned number ‘1900’. MNP was launched countrywide in India on 20 January following the publication of a direction on 2 December 2010 to all mobile service providers directly prohibiting extra charges for messages sent to the 1900 short code.