NCC to crack down on poor service quality

6 Jun 2011

The Nigerian Communications Commission (NCC) is drawing up new regulations that will penalise telecoms service providers which fail to meet quality of service targets, IT News Africa reports. The regulation, which is expected to be ratified by the board of the NCC in two weeks, will enforce fines of NGN5 million (USD32,000) in the first instance on operators which fail to meet quality of service standards, followed by NGN500,000 for every day that unsatisfactory service quality continues. NCC chief executive officer, Eugene Juwah, said that operators have to be more proactive and responsive to the requirements of their subscribers, especially in the area of quality of service. Earlier this month the NCC warned telecoms operators to reduce congestion on their networks or face sanctions. The commission said that operators had failed a number of Quality Assurance Tests (QAT) carried out on all networks and criticised companies for a high number of dropped calls, poor network availability and quality, and severe congestion. The NCC has also ordered the suspension of all promotions by operators except where there is adequate capacity on a network to carry the required volume of traffic.