Etisalat renews managed services contract with Alcatel-Lucent

5 May 2011

Etisalat Nigeria has decided to renew its managed services contract for its mobile network with Alcatel-Lucent. The French-US vendor said it will continue supporting Etisalat Nigeria’s network transformation by developing and delivering new end-user services as required to meet its customers’ growing demands. The renewed two-year multi-vendor managed services agreement will reduce operational expenses, while improving service quality for the operator’s subscribers. Alcatel-Lucent will be responsible for ensuring the high-quality and reliable performance of the network in the south west of the country, including Lagos, by providing a range of services including network operations, consultation, design, network optimisation, spare parts management, maintenance and project management. ‘This new contract further strengthens our long-standing cooperation with Etisalat and highlights their confidence in our ability to create, deliver and manage complex next-generation networks with strong local support capabilities,’ commented Adolfo Hernandez, president of Alcatel-Lucent’s activities in Europe, Middle East and Africa, adding: ‘With our professional and managed services and advanced technologies, Alcatel-Lucent is committed to helping Etisalat’s sustainable development in Nigeria and to ensure the highest level of service to its customers located throughout the country.’ According to TeleGeography’s GlobalComms Database, Etisalat was Nigeria’s fourth largest mobile operator by subscribers at the end of 2010, with a total of 6.79 million customers on its network (equivalent to a market share of 7.8%), up from 2.63 million just one year earlier.