UPC rapped for breaking code of conduct over price increase

2 Feb 2011

Irish alternative fixed telephony and broadband provider UPC Ireland, a unit of US-based Liberty Global Inc, has been formally reprimanded by the regulator the Commission for Communications Regulation (ComReg), for failing to correctly inform its customers of a price rise implemented earlier this month. Under local rules, a service provider must inform its customers individually and in writing, of any significant price rises or changes to the terms and conditions of their contract. Further, under ComReg’s code of conduct, a service provider must give its users 30 days in which to opt out of the amended contract without penalty.

The Irish Times writes that the regulator found that in this instance, UPC Ireland failed to follow the code when it changed its pricing for broadband internet and telephony services, effective 4 January. The operator now has a month to respond to the charges and could face High Court action if it fails to make a suitable case for its oversight. For its part, UPC believes it has fulfilled its part of the code of conduct and met with ‘all regulatory obligations as provided under our licence’.