Telenor and Telefonica unveil multinational customer partner agreement

16 Sep 2010

Spanish telecoms giant Telefonica and Norwegian group Telenor have announced that they have signed a partnership agreement under which the two companies will support each other’s multination customer (MNC) requirements across their combined 22 countries of operation. The deal aims to reinforce both companies’ managed mobility solutions for their respective MNCs, and the pair claim that this agreement will help them both support their customers’ requirements, expand the geographical scope of their service portfolios and improve their interoperability and operational efficiency. The agreement also sets down how Telenor and Telefonica will collaborate and support each other in the multinational market, covering rules of engagement, bid management, products and services, service level agreements (SLAs), and operational processes and systems.

Under the terms of the agreement, Telenor will support Telefonica in Norway, Sweden and Denmark, while Telefonica will assist Telenor in the 19 European and Latin American countries where the former has mobile operations: UK, Germany, Ireland, Spain, Czech Republic, Slovakia, Mexico, Brazil, Argentina, Chile, Colombia, Venezuela, Peru, Ecuador, Uruguay, Guatemala, El Salvador, Nicaragua and Panama.

Kristin Skogen Lund, executive vice president and head of Nordic Region in Telenor Group, said of the deal: ‘This agreement enables us to be competitive and meet the increasing communications requirements from the big multinational customers. Telefonica is a strong global partner with a good geographical fit to Telenor, and together we can offer a combined global footprint for our Scandinavian MNC customers.’ Fernando Astiaso, Telefonica Multinational Solutions director meanwhile noted: ‘The partnership with Telenor is enabling us to offer our MNC customers a high quality service in the Nordic markets covered by Telenor, thus enhancing our value proposition to our multinational customers in this important market segment.’

Norway, Spain, Telefonica, Telenor Group