MWEB to launch 10Mbps uncapped ADSL in September; lack of capacity from Telkom blamed for delay

17 Aug 2010

South African ISP MWEB has announced that its long-rumoured 10Mbps uncapped ADSL products will finally be available in September. The company has explained that the delay is down to incumbent PSTN operator Telkom’s hesitant upgrades of MWEB’s IPC platform – the bandwidth that connects MWEB customers to Telkom’s last-mile network. Although 4Mbps ADSL subscribers in certain areas have already been upgraded to 10Mbps, users in cities such as Pretoria, Johannesburg, Cape Town, Durban and Port Elizabeth are only reporting speeds in the region of 6Mbps. As things currently stand, MWEB has to make use of additional capacity on its SAIX network in order to meet its total ADSL demand. It is reported that the additional SAIX capacity costs MWEB ‘a great deal of money’.

A spokesperson for MWEB commented: ‘Firstly, we want to satisfy ourselves that Telkom has addressed some of the congestion problems on its own network, to cater for this additional demand. Then, we are waiting for Telkom to finalise an upgrade to our own IPC platform. These upgrades were put on hold during the World Cup, but work has now resumed and will hopefully be completed within the next three to four weeks. Until we have this additional capacity in place we are not comfortable of being able to offer a product that lives up to our own high standards, and meets your expectations in terms of performance and reliability.’

South Africa, MWEB (South Africa)