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Z-mobile ramps up customer focus in Kosovo

15 Mar 2010

New Kosovan MVNO Z-Mobile has selected Nokia Siemens Networks (NSN) to improve the intelligence of its services to increase customer satisfaction and speed up the implementation of new services. ‘Our goal is to connect people without borders and limits,’ said Milot Gjkolli, chief executive officer at Dardaphone, the parent company of Z-Mobile. ‘To this end, we aim to grow our business across the region by adopting models conducive to fast and innovative service launches. We selected Nokia Siemens Networks as our partner due to its track record of understanding mobile phone users and by providing top notch services and customer care. We are confident that through this strategic partnership, we will be able to rapidly increase the quality of the services we offer.’

Under the scope of the five-year deal, NSN will provide consulting and system integration for a next generation intelligent network (NG IN) platform to support services sharply focused on Z-Mobile’s business needs. The NG IN platform will provide solutions for Z‑Mobile’s post- and pre-paid billing and charging services, as well as interactive voice response (IVR) for automated voice or keypad navigation and customer relationship management (CRM) systems. The platform can be scaled efficiently and cost-effectively to meet the expected growth of Z-mobile’s subscriber base. Z-Mobile launched on 8 January 2010. Dardaphone is a joint venture of the Devolli Group Corporation and the US-based C-Com Group.


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