Zain outsources Kenya, Tanzania, Uganda mobile network operations to NSN

26 Nov 2009

Kuwait-based Zain Group has awarded Nokia Siemens Networks (NSN) a five-year outsourcing contract to manage and upgrade its mobile networks in Kenya, Tanzania and Uganda. The contract includes the management of over 3,000 multi-vendor cellular sites, and also includes the implementation of NSN’s ‘Energy Solutions’ to reduce operating costs and power consumption, as well as implementing optimisation services and deploying mobile softswitching and subscriber data management solutions. NSN will take over complete responsibility for network operations, allowing Zain to focus on other activities core to its business, according to a press release. As part of the agreement, approximately 350 Zain employees across the three East African countries will be transferred to NSN.

Chris Gabriel, CEO of Zain Africa, said he was confident that the outsourcing agreement will have a far reaching impact on the company and its customers. ‘Choosing Nokia Siemens Networks to help operate our networks in East Africa fits perfectly with our business objectives of improving efficiency and the quality of our networks and operation,’ he said, continuing that ‘as a result, we will be in a far stronger position to dedicate resources and assets to our customer-facing activities, continuing to improve customer support, developing and launching new products, services and mobile applications.’

Joerg Erlemeier, head of the Middle East African region, NSN, claimed: ‘This deal is unique as it’s the first mobile network outsourcing contract in East Africa. We will also modernise the network[s] with our state-of-the art equipment for a sustainable and robust network that has the required capacity to capture the expected high customer growth within the next five years.’